STANDARD TERMS AND CONDITIONS OF SALE

1. The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
2. Our invoices are payable immediately, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, Drivetrain Solutions reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. Drivetrain Solutions will be authorized to suspend any provision of services without prior warning in the event of late payment.
3. If a payment is still outstanding more than ninety (90) days after the due payment date, Drivetrain Solutions reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client. 
4. Drivetrain Solutions undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. My Company cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
5. In order for it to be admissible, Drivetrain Solutions must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
6. All our contractual relations will be governed exclusively by United States law.
7. 
   

Core Policy

• All cores returned shall be in rebuildable condition. No core will be accepted that has been exposed to extreme heat due to lack of lubrication, excessive rust due to prolonged exposure to weather or corrosive materials such as salt or chloride, missing critical components, heat damage due to fire, catastrophic spin out or shock load damage that renders the core a complete loss.
• All cores shall be returned within 90 days of installation.
• All cores shall be completely drained of oil.
• All cores shall be returned on the original pallet that was supplied with the replacement unit whenever possible. If that is not possible, the core must be returned on a pallet or carton that will sufficiently prevent damage or loss that could occur during shipping.
• Cores may be returned unassembled providing all components are returned and packaged in a manner to prevent loss of components while in transit.
• Some deductions to core credit may occur for excessive damage to key components such as cases or castings that require repair or replacement.
• Cores must be “like for like” models unless prior arrangements have been made and documented appropriately.
• All core credits will be credited to the original purchaser.
• Cores shall be returned in a manner that has been approved in advance. Using a freight carrier that has not been approved may result in credit reductions for the difference in freight charges.
• Cores must be returned with the applicable core return tag that was supplied with the original replacement unit.
• Make sure to transfer all accessories and or components not supplied with the replacement unit from your core to the replacement unit. (Yokes, sensors, bell housing, shift tower, TCU, wiring harnesses, etc.).
• Core credits will be issued within 10 business days of receipt of core at our processing facility.
• You will be notified of any deductions in credit allowance or if the core is unacceptable by phone or e-mail. Photos or support documentation shall be provided to support any denial or deductions upon your request.
• Please do not credit your customer until you have received credit or an explanation of deduction or denial from our core processing department.

Warranty

Manual / Automated Manual Transmissions

Heavy Duty Eaton Fuller Transmissions	2 Year Parts & Labor
Automated Manual Transmissions – Volvo I-Shift, Eaton Endurant	2 Year Parts & Labor
Automated Manual Transmissions – Freightliner DT12	2 Year Parts & Labor

Differentials

Eaton	2 Year Parts & Labor
Meritor	2 Year Parts & Labor
Dana Spicer	2 Year Parts & Labor
International	2 Year Parts & Labor

Drive Shafts & Steer Axles

All Drive Shafts

1 Year Parts & Labor

Hydraulics

PTO/PUMP

1 Year Parts & Labor

 

 

Drivetrain Solutions Warranty Policy

• Drivetrain Solutions. (DTS hereafter) warrants to the purchaser that our remanufactured products will, when used for the original purpose it was intended and installed properly, be free from defects in materials and workmanship for a period of 12 to 24 months from the date of purchase, depending on the product. (refer to the schedule above) 
• This warranty covers parts and labor to repair or replace, at DTS’s option, the failed DTS remanufactured component. Replacement components shall retain the remainder of the original warranty period and shall not be extended as a result.
• This warranty shall not extend to failures caused by improper lubrication levels, contaminated lubrication, improper lubrication, operation in excess of original design limitations, improper installation practices, or failure to follow proper maintenance guidelines suggested by the original manufacturer.
• The warranty shall not extend to failures due to faulty or worn components mounted to the replacement unit by another party, including but not limited to clutch, clutch housing, oil cooler, power takeoff, yokes, etc.
• This warranty shall not extend to failures caused by operator abuse including but not limited to spin out or shock load, vehicle overload, use of vehicle, or modifications to the vehicle that exceed its original design and intended purpose.
• DTS shall not be liable for indirect damages of any kind, including but not limited to lost or anticipated profits, consequential costs for lodging, rental vehicles, food expenses, downtime, lost revenues or wages, etc. 
• Towing expenses for any failure due to DTS remanufactured product has a maximum reimbursement of $500 after the failure is verified by DTS.
• All warranty claims shall be made to DTS and shall be supported by satisfactory evidence in respect of the conditions stated herein. As a condition precedent to the allowance of such claims, the failed component in question shall, if requested by DTS, be returned to our facility for examination.
• It is essential to contact DTS to start a warranty claim prior to removing or repairing the failed component. DTS reserves the right to designate where any warranty repair services may be performed. Reimbursement for any repairs made without DTS’s prior consent shall not be considered.
• Except as required by law and expressly provided herein, the warranties herein are in lieu of all other expressed, implied, oral or statutory warranties and liability associated with any products or goods and DTS makes no other warranties express or implied including, without limitation, any warranty of merchantability or warranty of merchantability or warranty of fitness for a particular purpose.
• Notwithstanding, anything contained herein to the contrary, DTS’s exclusive obligation under hereunder shall be, in DTS’s sole discretion, to provide replacement products or refund the purchase price of the defective or non-performing product. In no event shall the aggregate liability of DTS in respect of product sold exceed the purchase price for such product actually paid by the purchaser thereof and received by DTS.